1. User's Private Information
We only collect the information that we need. Some of that is information that you actively
give us when you sign up for an account, register for an event, ask for customer support, or
buy something from us. We store your name and contact information, but we don't store credit
card numbers (except with your permission and in one of our secured payment gateways).
When you visit our websites or use our software, we automatically log some basic information
like how you got to the site, where you navigated within it, and what features and settings
you use. We use this information to improve our websites and services and to drive new
feature development.
a) Children’s personal information
Our products and services are not directed to individuals under 16.
anydone does not
knowingly collect personal information from children who are under 16 years of age. If we
become aware that a child under 16 has provided us with personal information, we will take
steps to delete such information. If you believe that a child under 16 years has provided
personal information to us, we will take the necessary steps to delete the information we
hold about that child.
b) What we do with your information?
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We use your information to provide the services you've requested, created and maintained
for your account, and our system keeps an eye out for unauthorized activity on your
accounts. We also use it to communicate with you about the products you're currently
using, your customer support requests, new features you may like, chances for you to
give us feedback, and policy updates. We analyze the information we collect to
understand user needs and to improve our websites and services.
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We're required to have a legal basis for collecting and processing your information. In
most cases, we either have your consent or need the information to provide the service
you've requested from us. When that's not the case, we must demonstrate that we have
another legal basis, such as our legitimate business interests.
2. How We Collect Data?
We collect information about you only if we need the information for some legitimate
purpose. anydone will have information about you only if (a) you have provided the
information yourself, (b) anydone has automatically collected the information, or (c)
anydone has obtained the information from a third party. Below we describe the various
scenarios that fall under each of those three categories and the information collected in
each on.
a) Information that you provide us
i. Account signup: When you sign up
for an
account to access our
services, we ask for information like your name, contact number, email address, company
name, and country to complete the account signup process. You'll also be required to choose
a unique username and password for accessing the created account. You may also provide us
with more information such as your photo, time zone, and language, but we don’t require that
information to sign up for an account.
ii. Event registrations and other form
submissions: We record information that you submit when you (i) register for any
event, including webinars or seminars, (ii) subscribe to our newsletter or any other mailing
list,
(iii) submit a form to download any product, whitepaper, or other materials, (iv)
participate in contests or respond to surveys, or (v) submit a form to request customer
support or to contact anydone for any other purpose.
iii. Payment processing : When you upgrade
premium version of anydone, we ask you to provide your name, contact information, and credit
card information or other payment account information. When you submit your card
information, we store the name and address of the cardholder, the expiry date, and the last
four digits of the credit card number. We do not store the actual credit card number. For
quick processing of future payments, if you have given us your approval, we may store your
credit card information or other payment information in an encrypted format in the secured
servers of our Payment Gateway Service Providers.
iv. Testimonials : When you authorize us to
post testimonials about our products and services on websites, we may include your name and
other personal information in the testimonial. You will be allowed to review and approve the
testimonial before we post it.
v. Interactions with anydone : We may
record, analyze and use your interactions with us, including email, telephone, and chat
conversations with our sales and customer support professionals, for improving our
interactions with you and other customers.
b) Purposes for using information
In addition to the purposes mentioned above, we may use your information for the
following purposes:
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To communicate with you (such as through email) about products that you have downloaded
and services that you have signed up for, changes to this Privacy Policy, changes to the
Terms of Service, or important notices;
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To keep you posted on new products and services, upcoming events, offers, promotions and
other information that we think will be of interest to you;
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To ask you to participate in surveys, or to solicit feedback on our products and
services;
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To set up and maintain your account, and to do all other things required for providing
our services, such as enabling collaboration, providing website, backing up and
restoring your data.
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To understand how users use our products and services, to monitor and prevent problems,
and to improve our products and services;
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To provide customer support, and to analyze and improve our interactions with customers;
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To detect and prevent fraudulent transactions and other illegal activities, to report
spam, and to protect the rights and interests of anydone, anydone’s users, third
parties, and the public;
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To update, expand and analyze our records, identify new customers, and provide products
and services that may be of interest to you;
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To analyze trends, administer our websites, and track visitor navigations on our
websites to understand what visitors are looking for and to better help them;
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To monitor and improve marketing campaigns and make suggestions relevant to the user.
c) Legal bases for collecting and using information
Legal processing bases applicable to
anydone: If you are an individual
from the European Economic Area (EEA), our legal basis for information collection and use
depends on the personal information concerned and the context in which we collect it. Most
of our information collection and processing activities are typically based on (i)
contractual necessity, (ii) one or more legitimate interests of anydone or a third party
that are not overridden by your data protection interests, or (iii) your consent. Sometimes,
we may be legally required to collect your information or may need your personal information
to protect your vital interests or those of another person.
Withdrawal of consent : Where we rely on
your consent as a legal basis,
you have the right to
withdraw your consent at any time, but this will not affect any processing that has already
taken place.
Legitimate interests notice : Where we rely
on legitimate interests as the
legal basis and those
legitimate interests are not specified above, we will clearly explain to you what those
legitimate interests are at the time that we collect your information.
3. Data and Information we Collect Automatically
a) Information from browsers, devices, and servers
When you visit our websites, we collect information that web browsers,
mobile devices, and
servers make available, such as the internet protocol address, browser type, language
preference, time zone, referring URL, date and time of access, operating system, mobile
device
manufacturer and mobile network information. We include these in our log files to understand
more about visitors to our websites.
b) Information from first-party cookies and tracking
technologies
We use cookies to identify users of our services and to enhance user
experience. We embed unique
identifiers in our downloadable products to track the usage of the products. We also use
cookies, beacons, tags, scripts, and other similar technologies to identify visitors, track
website navigation, gather demographic information about visitors and users, understand
email
campaign effectiveness, and for targeted visitor and user engagement by tracking your
activities
on our websites. We only use first-party cookies and do not use third-party cookies or other
third-party tracking technologies on our websites. You can learn more about the cookies used
on
our websites. We also use first-party Local Storage Objects (LSOs) such as HTML5 to store
content information and preferences to provide certain features.
i. Information from application logs and mobile
analytics : We collect
information about your
use of our products, services, and mobile applications from application logs and in-house
usage
analytics tools, and use it to understand how your business use and needs can improve our
products. This information includes clicks, scrolls, features accessed, access time and
frequency, errors generated, performance data, storage utilized, user settings and
configurations, and devices used to access and their locations.
c) Information we collect from the third party
i. Signups using federated authentication service
providers : You can log in to anydone Services
using supported federated authentication service providers such as LinkedIn, Microsoft, and
Google. These services will authenticate your identity and give you the option to share
certain
personal information with us, such as your name and email address.
ii. Referrals : If someone has referred any
of our products or services to you through any of
our referral programs, that person may have provided us your name, email address, and other
personal information. If you provide us information about another person, or if another
person
gives us your information, we will only use that information for the specific reason for
which
it was provided to us.
iii. Information from our reselling partners and
service providers : If you contact any of our
reselling partners, or otherwise express interest in any of our products or services to
them,
the reselling partner may pass your name, email address, company name, and other information
to
anydone. If you register for or attend an event that is sponsored by anydone, the event
organizer may share your information with us. anydone may also receive information about you
from review sites if you comment on any review of our products and services, and from other
third-party service providers that we engage in marketing our products and services.
iv. Information from social media sites and other
publicly available sources : When you
interact or engage with us on social media sites such as Facebook, Twitter, Google+ and
Instagram through posts, comments, questions, and other interactions, we may collect such
publicly available information, including profile information, to allow us to connect with
you,
improve our products, or better understand user reactions and issues. We must tell you that
once
collected, this information may remain with us even if you delete it from the social media
sites. anydone may also add and update information about you, from other publicly available
sources.
4. Information and Data Retention
We retain your personal information for as long as it is required for the purposes stated in
this Privacy Policy. Sometimes, we may retain your information for longer periods as
permitted or required by law, such as to maintain suppression lists, prevent abuse, if
required in connection with a legal claim or proceeding, to enforce our agreements, for tax,
accounting, or to comply with other legal obligations. We hold the data in your account as
long as you choose to use anydone Services. Once you terminate your anydone user account,
your data will eventually get deleted from the active database during the next clean-up
which occurs once in 6 months. The data deleted from the active database will be deleted
from backups after 3 months.
5. Information & Data Sharing
We anydone always worried about customer and user privacy. We ask for only the least
amount of information necessary, gathering only what we believe is essential for doing
business, or for the specific transaction in hand. We let customers know the information
we have on them and allow them to opt out of specific engagements. But, by far, our
biggest commitment is that we do not make a single dollar from advertising revenue—never
have, never will—even from the free editions of our product. This means we avoid the
fundamental conflict of interest between gathering customer information and fueling
advertising revenue and the unavoidable compromises in customer privacy that it brings.
We do not sell any personal information. We share your information only in the ways that
are described in this Privacy Policy, and only with parties who adopt appropriate
confidentiality and security measures.
a) Employees and independent contractors
We may provide access to your service data to our employees and
individuals who are
independent contractors of the anydone group entities involved in providing the services
(collectively our “employees”) so that they can (i) identify, analyze and resolve
errors,
(ii) manually verify emails reported as spam to improve spam detection, or (iii)
manually
verify scanned images that you submit to us to verify the accuracy of optical character
recognition. We ensure that access by our employees to your service data is restricted
to
specific individuals, and is logged and audited. Our employees will also have access to
data
that you knowingly share with us for technical support. We communicate our privacy and
security guidelines to our employees and strictly enforce privacy safeguards within the
anydone group.
b) Third-party service providers
We may need to share your personal information and aggregated or
de-identified information
with third-party service providers that we engage with, such as web analytics, and
payment
processors. These service providers are authorized to use your personal information only
as
necessary to provide these services.
c) Collaborators and other users
Some of our products or services allow you to collaborate
with other users or third parties.
Initiating collaboration may enable other collaborators to view some or all of your
profile
information. For example, when you edit a document that you have shared with other
persons
for collaboration, your name and profile picture will be displayed next to your edits to
allow your collaborators to know that you made those edits.
d) Third-party integrations you have enabled
Our products and services support integrations with
third-party. If you choose to enable any
third-party integrations, you may be allowing the third party to access your service
information and personal information about you. We encourage you to review the privacy
practices of the third-party services and products before you enable integrations with
them.
6. User’s Service Data
If you use anydone mobile app and give the app access to your contacts and
photo library, you are entrusting data to us. The data you entrust to us for processing is
called service data. You own your service data. We protect it, limit access to it, and only
process it according to your instructions. You may access it, share it through third-party
integrations, and request that we export or delete it. We recognize that you own your
service data. We provide you complete control of your service data by providing you the
ability to (i) access your service data, (ii) share your service data through supported
third-party integrations, and (iii) request export or deletion of your service data.
a) How we use service data
We process your service data when you provide us with
instructions through the various modules
of our services. For example, when you generate an invoice, information such as the name and
address of your customer will be used to generate the invoice; and when you use our campaign
management service for email marketing, the email addresses of the persons on your mailing
list
will be used for sending the emails.
7. Securing Information & Data
At anydone, we take data security very seriously. That's why we have
gotten certified for industry standards such as ISO 27001:2013 and SOC 2 Type II. We have
taken steps to implement appropriate administrative, technical & physical safeguards to
prevent unauthorized access, use, modification, disclosure, or destruction of the
information you entrust to us.
a) Data Protection Officer
We have appointed a Data Protection Officer to oversee our management of
your personal
information in accordance with this Privacy Policy. If you have any questions or concerns
about
our privacy practices with respect to your personal information, you can reach out to us.
b) Locations and international transfers
We share your personal information and service data within the anydone
Group. By accessing or
using our product or otherwise providing personal information or service data to us, you
consent
to the processing, transfer, and storage of your personal information or Service Data within
the
United States of America, the European Economic Area (EEA) and other countries where anydone
operates. Such transfer is subject to a group company agreement that is based on the EU
Commission’s Model Contractual Clauses.
c) Do Not Track (DNT) requests
Some internet browsers have enabled 'Do Not Track' (DNT) features, which
send out a signal
(called the DNT signal) to the websites that you visit indicating that you don't wish to be
tracked. Currently, there is no standard that governs what websites can or should do when
they
receive these signals. For now, we do not take action in response to these signals.
d) External links on our websites
Some pages of our websites may contain links to websites that are not
linked to this Privacy
Policy. If you submit your personal information to any of these third-party sites, your
personal
information is governed by their privacy policies. As a safety measure, we recommend that
you
not share any personal information with these third parties unless you've checked their
privacy
policies and assured yourself of their privacy practices.
e) Blogs and forums
We offer publicly accessible blogs and forums on our websites. Please be
aware that any
information you provide on these blogs and forums may be used to contact you with
unsolicited
messages. We urge you to be cautious in disclosing personal information in our blogs and
forums.
anydone is not responsible for the personal information you elect to disclose publicly. Your
posts and certain profile information may remain even after you terminate your account with
anydone.
f) Social media widgets
Our websites include various social media widget buttons that let you
share articles and other
information. These widgets may collect information such as your IP address and the pages you
navigate on the website and may set a cookie to enable the widgets to function properly.
Your
interactions with these widgets are governed by the privacy policies of the companies
providing
them.
8. User's Rights
anydone undertakes to provide you the same rights no matter where you
choose to live.
a) Right to access
You have the right to access (and obtain a copy of, if required) the
categories of personal
information that we hold about you, including the information's source, purpose, and period
of
processing, and the persons to whom the information is shared.
b) Right to rectification
You have the right to update the information we hold about you or to
rectify any inaccuracies.
Based on the purpose for which we use your information, you can instruct us to add
supplemental
information about you to our database.
c) Right to erasure
You have the right to request that we delete your personal information in
certain circumstances,
such as when it is no longer necessary for the purpose for which it was originally
collected.
d) Right to restriction of processing
You may also have the right to request to restrict the use of your
information in certain
circumstances, such as when you have objected to our use of your data but we need to verify
whether we have overriding legitimate grounds to use it.
e) Right to data portability
You have the right to transfer your information to a third party in a
structured, commonly used
and machine-readable format, in circumstances where the information is processed with your
consent.
f) Right to object
You have the right to object to the use of your information in certain
circumstances, such as
the use of your personal information for direct marketing.
g) Right to complain
You have the right to complain to the appropriate supervisory authority if
you have any
grievance against the way we collect, use or share your information.
h) Your choice of information use
You can decline receiving newsletters and other non-essential messages by
using the
‘unsubscribe’ function included in all such messages. However, you will continue to receive
notices and essential transactional emails.
i) Disable cookies
You can disable browser cookies before visiting our websites. However, if
you do so, you may not
be able to use certain features of the websites properly.
j) Optional information
You can choose not to provide optional profile information such as your
photo. You can also
delete or change your optional profile information. You can always choose not to fill in
non-mandatory fields when you submit any form linked to our websites.
Nonetheless, in case you want to exercise your data rights immediately,
please contact us and we
will work with them on your request.
9. Updates to Privacy Policy
We are dedicated to protecting the security and privacy of the personal
data and information of our users. As part of this commitment, we may periodically update
our privacy policy to reflect amendments to relevant legal requirements and to maintain
compliance with industry best practices. Any updates to our privacy policy will be
communicated to our users via email, website notifications, or other appropriate channels.
We encourage our users to review our privacy policy periodically to stay informed about how
we collect, use, and protect their personal information. You are indicating your acceptance
of the changes by using our services after we make any updates to our privacy policy. Please
get in touch with us if you have any inquiries or issues about our privacy policy or recent
changes to it.
a) Compliance with this Privacy Policy
We make every effort, including periodic reviews, to ensure that the
personal information you
provide is used in conformity with this Privacy Policy. We'll contact you, and if required,
coordinate with the appropriate regulatory authorities to effectively address your concerns.
b) Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of
any changes by posting
the new Privacy Policy on this page and by updating the “effective date” at the top of this
Privacy Policy. Please review this Privacy Policy periodically for any changes. Changes to
this
Privacy Policy are effective when posted.
10. Transparency
We consider it's important to be open and transparent with our users about
how we gather, handle, and safeguard their personal data. Our privacy policy is intended to
give clear, comprehensive information about how we use and collect data, as well as what
data we gather, how we use it, and with whom we share it. We constantly make an effort to be
transparent and honest about our data policies, and we welcome inquiries from users who may
have issues with our privacy statement or the way in which we manage their personal data. We
are dedicated to giving our consumers access to their personal data and the power to decide
how that data is used.
11. Push notifications
If you have enabled notifications on our desktop and mobile applications,
we will push notifications through a push notification provider such as Apple Push
Notification Service, Google Cloud Messaging, or Windows Push Notification Services. You can
manage your push notification preferences or deactivate these notifications by turning off
notifications in the application or device settings.
12. Cookie Policy
We use cookies to provide a better user experience and improve the
performance of our website. Cookies enable us to remember your preferences, recognize you as
a repeat visitor, and tailor our website to your interests. You agree to our use of cookies
in accordance with this policy by using our website. We use session cookies also that expire
when you close your browser, and persistent cookies, which remain on your computer or mobile
device until they expire or are deleted. Basically, we use cookies to make our website and
services better, to keep in mind your preferences such as language and location. However,
cookies can be managed and controlled in your browser's settings. Please be aware, though,
that blocking cookies can make it harder for you to use some parts of our website.
13. GDPR Compliant
We are committed to protecting the privacy and security of our user's
personal information, in compliance with the European Union's General Data Protection
Regulation (GDPR). Our users have a number of significant rights under the GDPR, including
the ability to view, update, and delete their personal data. We are devoted to defending
these rights and giving our customers the resources they require to exercise them. We only
gather and use personal data in line with the GDPR for specific, legitimate purposes, and we
make sure it's accurate, current, and relevant. To prevent unauthorized access, deletion, or
alteration of personal information, we have put in place organizational and technical
safeguards. If you are an EU resident, you have the right to lodge a complaint with a
supervisory authority if you believe that your personal information has been processed in
violation of the GDPR.
14. California Consumer Privacy Act (CCPA)
We are committed to protecting the privacy and security of our user's
personal information, in compliance with the California Consumer Privacy Act (CCPA).
California residents have a number of rights under the CCPA about their personal
information, including the right to know what information is being collected about them, the
ability to request that it be erased, and the right to refuse to have that information sold.
Along with these rights, the CCPA mandates that we include specific information about our
data practices in our privacy policy, such as the categories of personal information we
collect, the sources from which we obtain this information, and the third parties with whom
we share this information. To prevent unauthorized access, deletion, or alteration of
personal information, we have put in place organizational and technical safeguards.
15. Limitation
There are some limitations to the privacy we can promise you. We will
disclose personal information if it's necessary to comply with a legal obligation, prevent
fraud, enforce an agreement, or protect our users' safety.
a) Disclosures in compliance with legal obligations
We may be required by law to preserve or disclose your personal
information and service data to
comply with any applicable law, regulation, legal process, or governmental request,
including to
meet national security requirements.
b) Enforcement of our rights
We may disclose personal information and service data to a third party if
we believe that such
disclosure is necessary for preventing fraud, investigating any suspected illegal activity,
enforcing our agreements or policies, or protecting the safety of our users.
c) Business Transfers
We do not intend to sell our business. However, in the unlikely event that
we sell our business
or get acquired or merged, we will ensure that the acquiring entity is legally bound to
honor
our commitments to you. We will notify you via email or through a prominent notice on our
website.